The demand for digital transformation has grown due to increasing pressure on businesses to boost profits, provide outstanding customer service, and maximize investment returns.
With the rise in popularity of technologies, including natural language processing (NLP), machine learning (ML), and AI, new opportunities have been opened for automating manual procedures for higher productivity and 24/7 availability. As a result, Intelligent Process Automation (IPA) has appeared.
IPA integrates many technologies to automate all business activities fully. NLP, intelligent document processing, ML, and structured data interaction are all included in it.
IPA vs RPA
Simple, repetitive, rule-based operations that take time manually are automated using RPA. For instance, an RPA tool may be developed to gather phone numbers from apps. RPA tools, however, are strict since they are rule-based. The RPA tool won't finish the task if the client submits data in the wrong spot.
When RPA loses its effectiveness, IPA takes over. It completes increasingly complicated operations using a range of novel and developing technologies utilizing AI.
What Technological Components Does IPA Use?
Robotic process automation (RPA) software and other intelligent technologies are combined in IPA.
•Process Mining: An analytical strategy analyzes data to diagnose business processes before capturing and improving them.
•Natural Language Processing: NLP is software that enables the hardware to comprehend, decipher, and modify any form of language.
•Computer Vision: This refers to technological technologies that scan documents and convert them into text, such as OCR (optical character recognition).
•Machine Learning: A method that makes exact forecasts about outcomes using patterns found in organized, historical data using AI software algorithms.
•Artificial Intelligence: Technology that analyzes data faster than humans can and gains knowledge from previous judgments to resemble, if not outperform, human intelligence.
What Are the Advantages of Intelligent Process Automation for Businesses?
The fact that IPA makes end-to-end procedures possible for contemporary, robust, and adaptable corporate operating models is one of the most prominent advantages of the technology.
The innovation that spurs teams to produce new commercial value may be unlocked by combining IPA with the human experience.
For an IPA program to be effective, business departments and IT must work together to review the current processes and then integrate new systems to bring about scalable and long-lasting change in the process framework.
Employee participation in such an effort is essential if they are to reap the rewards of the change directly.
Intelligent Process Automation Use Cases
IPA tools automate time-consuming, routine business processes, enabling employees to spend more time on cognitive tasks.
Shipping:
To minimize bottlenecks, avoid delays, and use the resources at hand, IPA technologies may be utilized to analyze shipping data and optimize shipping schedules and routes.
Insurance:
A claims department may invest hundreds of hours per year inputting data from claims paperwork into the department's CRM. The required data may be extracted from the forms using an IPA tool, and the data can then be sent to the CRM.
Financial Services:
Customer care specialists must gather customer information via databases, phone calls, emails, and online chats. The database may be queried using an IPA tool to retrieve information, which can then be updated with new data from calls and emails.
